Vista panorámica de una ciudad con edificios históricos y vegetación, bajo un cielo parcialmente nublado.
Vista panorámica de una ciudad histórica con un gran edificio destacado bajo un cielo nublado.

PRIVACY POLICY OF THE WEBSITE

Privacy policy and data protection policy

Respecting what is established in the current legislation, HOTEL REAL DE TOLEDO (hereinafter, also Website) undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws that are incorporated in this privacy policy

This privacy policy is adapted to the current Spanish and European regulations on the protection of personal data on the internet. Specifically, it complies with the following rules:

  • The Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
  • Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
  • Royal Decree 1720/2007, of 21 December, approving the Regulations implementing Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).
  • Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the data controller

The data controller responsible for the personal data collected at HOTEL REAL DE TOLEDO is:
SATEYMAR, S.L., with tax identification number: B45210184 and registered at the Toledo Mercantile Registry with the following registration details: Volume 230, General 68, Section 2nd, Sheet 115, Page 1986, Entry 1st, whose representative is: Sara Cogolludo Galán (hereinafter, Data Controller). The contact details are as follows:
Address: CALLE REAL DEL ARRABAL, 4
Contact phone: 925229300
Contact email: info@hotelrealdetoledo.es

Personal Data Record

In compliance with the provisions of the GDPR and the LOPD-GDD, we inform you that the personal data collected by HOTEL REAL DE TOLEDO, through the forms on its pages, will be incorporated and processed in our file in order to facilitate, expedite and fulfill the commitments established between HOTEL REAL DE TOLEDO and the User or the maintenance of the relationship established in the forms filled out by the User, or to respond to a request or query from them.
Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities is maintained which specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.

Principles applicable to the processing of personal data

The treatment of the User’s personal data will be subject to the following principles set out in article 5 of the GDPR and in article 4 and following of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

  • Principle of lawfulness, loyalty and transparency: at all times, the User’s consent will be required prior to completely transparent information on the purposes for which personal data is collected.
  • Principle of purpose limitation: personal data will be collected for specified, explicit, and legitimate purposes.
  • Principle of data minimization: the personal data collected will be only the strictly necessary in relation to the purposes for which they are processed.
  • Principle of accuracy: personal data must be accurate and kept up to date.
  • Principle of storage limitation: personal data will only be kept in a way that allows the identification of the User for the time necessary for the purposes of its processing.
  • Principle of integrity and confidentiality: personal data will be processed in a way that ensures its security and confidentiality.
  • Principle of proactive responsibility: the data controller will be responsible for ensuring that the above principles are met.

Categories of personal data

The data categories processed at HOTEL REAL DE TOLEDO are exclusively identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. HOTEL REAL DE TOLEDO undertakes to obtain the User’s express and verifiable consent for the processing of their personal data for one or more specific purposes.

The User will have the right to withdraw their consent at any time. Withdrawing consent will be as easy as giving it. As a general rule, the withdrawal of consent will not affect the use of the Website.

On occasions when the User must or may provide their data through forms to make inquiries, request information, or for reasons related to the content of the Website, they will be informed if the completion of any of them is mandatory because they are essential for the correct development of the operation carried out.

Purposes of the treatment for which personal data are intended

Personal data is collected and managed by HOTEL REAL DE TOLEDO in order to facilitate, expedite, and fulfill the commitments established between the Website and the User, or to maintain the relationship established in the forms that the latter fills out or to respond to a request or inquiry.

Likewise, the data may be used for commercial purposes of personalization, operation and statistics, and activities related to the corporate purpose of HOTEL REAL DE TOLEDO, as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User, as well as to improve the quality, functioning, and navigation of the Website.

At the time when personal data is obtained, the User will be informed about the specific purpose or purposes of the processing to which the personal data will be destined; that is, the use or uses that will be given to the information collected.

Retention periods for personal data

Personal data will only be retained for the minimum time necessary for the purposes of their treatment and, in any case, only during the following period: 18 months, or until the User requests their deletion.

At the time personal data is obtained, the User will be informed about the period during which personal data will be kept, or when that is not possible, the criteria used to determine this period.

Recipients of personal data

The User’s personal data will not be shared with third parties.
In any case, at the time personal data is obtained, the User will be informed about the recipients or categories of recipients of the personal data.

Personal information of minors

Respecting what is established in articles 8 of the GDPR and 7 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, only those over 14 years of age may give their consent for the processing of their personal data in a lawful manner by HOTEL REAL DE TOLEDO. If it is a minor under 14 years of age, the consent of the parents or legal guardians will be required for the processing, and this will only be considered lawful to the extent that they have authorized it.

Privacy and security of personal data

HOTEL REAL DE TOLEDO is committed to adopting the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so that the security of personal data is guaranteed and the destruction, loss, or accidental or unlawful alteration of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data is avoided.

The Website has an SSL certificate (Secure Socket Layer), which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in feedback, is fully encrypted or encrypted.
However, since HOTEL REAL DE TOLEDO cannot guarantee the impregnability of the internet or the total absence of hackers or others who fraudulently access personal data, the data controller undertakes to promptly inform the User when a breach of the security of personal data occurs that is likely to entail a high risk to the rights and freedoms of individuals. Following the provisions of Article 4 of the GDPR, a personal data security breach is understood to mean any breach of security that results in the destruction, loss, or accidental or unlawful alteration of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data.

Personal data will be treated as confidential by the data controller, who undertakes to inform and ensure through a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom the information is made accessible.

Rights derived from the processing of personal data

The User has rights over HOTEL REAL DE TOLEDO and may, therefore, exercise against the data controller the following rights recognized in the GDPR and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

  • Right of access: It is the User’s right to obtain confirmation as to whether HOTEL REAL DE TOLEDO is processing his personal data and, if so, to obtain information about his specific personal data and the processing carried out or to be carried out by HOTEL REAL DE TOLEDO, as well as, among others, information available on the origin of such data and the recipients of the communications made or planned regarding them.
  • Right to rectification: It is the User’s right to have his personal data modified if they are inaccurate or incomplete, taking into account the purposes of the processing.
  • Right to erasure (“right to be forgotten”): It is the User’s right, whenever current legislation does not establish otherwise, to obtain the erasure of his personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn his consent to the processing and there is no other legal basis for it; the User objects to the processing and there are no legitimate reasons to continue; the personal data have been processed unlawfully; the personal data must be erased in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to deleting the data, the data controller, taking into account the available technology and the cost of implementation, must take reasonable measures to inform the controllers who are processing
    the personal data of the data subject’s request for the deletion of any link to that personal data.
  • Right to restriction of processing: It is the User’s right to restrict the processing of his personal data. The User has the right to obtain the restriction of processing when he challenges the accuracy of his personal data; the processing is unlawful; the data controller no longer needs the personal data, but the User needs them to make claims; and when the User has objected to the processing.
  • Right to data portability: If the processing is carried out by automated means, the User shall have the right to receive his personal data from the data controller in a structured, commonly used and machine-readable format, and to transmit them to another data controller. Where technically feasible, the data controller will transmit the data directly to that other controller.
  • Right to object: It is the User’s right not to have his personal data processed by HOTEL REAL DE TOLEDO or for their processing to be ceased.
  • Right not to be subject to a decision based solely on automated processing, including profiling: It is the User’s right not to be subject to an individualized decision based solely on automated processing of his personal data, including profiling, except as provided by current legislation.

Therefore, the User may exercise his rights by written communication addressed to the data controller with the reference “GDPR-www.hotelrealdetoledo.es”, specifying:

  • Name, surnames of the User and a copy of the ID card. In cases where representation is admitted, the identification of the person representing the User by the same means will also be necessary, as well as the documentary evidence of the representation. The photocopy of the ID card may be replaced, by any other valid means in law that proves the identity.
  • Request with the specific reasons for the request or information to be accessed.
  • Address for notifications.
  • Date and signature of the applicant.
  • All documents proving the request made.

This request and any other attached document may be sent to the following address and/or email:
Postal address: CALLE REAL DEL ARRABAL, 4
Email: info@hotelrealdetoledo.es

Links to third party websites

The Website may include hyperlinks or links that allow access to third-party websites different from HOTEL REAL DE TOLEDO, and therefore are not operated by HOTEL REAL DE TOLEDO. The owners of such websites will have their own data protection policies, being themselves, in each case, responsible for their own files and privacy practices.

Claims before the supervisory authority

If the User considers that there is a problem or violation of current regulations in the way in which their personal data is being processed, they will have the right to effective judicial protection and to file a complaint with a supervisory authority, particularly in the State where they have their habitual residence, place of work or the place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

ACCEPTANCE AND CHANGES IN THIS PRIVACY POLICY

It is necessary for the User to have read and agree with the conditions on the protection of personal data contained in this Privacy Policy, as well as to accept the processing of their personal data so that the Data Controller can proceed with it in the manner, within the deadlines and for the purposes indicated. The use of the Website implies acceptance of its Privacy Policy.

HOTEL REAL DE TOLEDO reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change from the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. It is recommended that the User consult this page periodically to be aware of the latest changes or updates.

This Privacy Policy was updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of this data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights.

This website Privacy Policy document was created using the free online web privacy policy template generator on 12/06/2025.